legal-united-states-poker-sites
  • Online Poker
    • Card Rooms
    • Poker Apps
    • Real Money Online Poker
    • Poker Games
      • Caribbean Stud
      • Mississippi Stud
      • Texas Hold'em
      • 5 Card Stud
      • 7 Card Stud
      • 5 Card Draw
      • 3 Card Poker
      • Omaha
      • Omaha Hi Lo
      • Horse Poker
  • Reviews
    • Americas Cardroom
    • Betonline
    • Black Chip Poker
    • Bovada
    • Everygame
    • Ignition
    • Juicy Stakes
    • Sportsbetting Poker
  • Deposit Methods
    • Bitcoin
    • Prepaid Visa
    • Visa
    • Cash App
    • Mastercard
  • Poker By State
    • Alabama
    • Alaska
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Connecticut
    • Delaware
    • Florida
    • Georgia
    • Indiana
    • Idaho
    • Indiana
    • Illinois
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • Maine
    • Massachusetts
    • Maryland
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Montana
    • Nebraska
    • Nevada
    • New Hampshire
    • New Jersey
    • New Mexico
    • New York
    • North Carolina
    • North Dakota
    • Ohio
    • Oklahoma
    • Oregon
    • Pennsylvania
    • Rhode Island
    • South Carolina
    • South Dakota
    • Tennessee
    • Texas
    • Utah
    • Vermont
    • Virginia
    • Washington
    • West Virginia
    • Wisconsin
    • Wyoming
  • World Series of Poker
    • Schedule
    • Main Event
    • Satellite
  • Poker Strategy
    • Bankroll Management
    • Betting Rules
    • Bluffing
    • Check Raising
    • Hand Rankings
  • Tournaments
Flag Background
Home › News › Americas Cardroom Begins Multi-Phase Poker Software Upgrade

Americas Cardroom Begins Multi-Phase Poker Software Upgrade

Written by Jennifer Newell
Last updated on May 22nd, 2019
Americas Cardroom The Winning Poker Network has been planning a significant software upgrade for its overall poker client for some time, and the implementation phase has finally begun. WPN actually began releasing a public beta version of its new client in April. It was a play-money version of the software, but it was available for anyone who wanted to download and try it. With feedback and experimentation, the WPN crew felt ready to roll out the final product, starting on Monday, May 20. Updates on the progress of the software upgrade have been provided very regularly by Americas Cardroom on social media and its website. The site and network recently began a newer, more transparent way of doing business, as CEO Phil Nagy took a public stance on bots, began leading a crackdown on those bots, reimbursing players, and speaking with players about ways to improve the site as well as its relationships with customers. That process has experienced some bumps along the way, but the effort has been significant. As WPN now upgrades its software, the transparency policy is more apparent than ever. https://twitter.com/ACR_POKER/status/1130651846845063168

May 20 Forward

All sites on the Winning Poker Network, of which Americas Cardroom is the most popular, will be undergoing the update. It will be rolled out as a multi-phase launch so as not to disrupt poker action any more than necessary. Players were informed that the launch would begin on Monday, May 20. The length of the entire upgrade process is currently not known. One of the most important notifications to players was that they take special care to know their online poker account login and password before the process began. One of the parts of the software that they knew would be affected would be the “remember password” function, so players would need to know their login information. At the very least, players needed to know what email is connected to the account so they can retrieve the password in that fashion. It was also known that the online sportsbook and casino would not be available for a period of time. https://twitter.com/ACR_POKER/status/1130835799237431296

Current Affected Services

As of May 22, the page listing affected services provided details of problems that players might see or experience when logging on. Those included:
--Balances:  Could take up to 10 or 15 seconds for a cashier balance to appear. --VIP Program points:  Players may be unable to see points accumulated via the rewards program, but all points will be awarded and updated when the process is complete. --Sports and casino balances:  Account balances from casino and sports betting will be transferred temporarily to poker accounts. --Tournament registration:  Players who pre-registered for a tournament or won a registration via satellite will receive corresponding tickets and must re-register. --Missing tournaments: Some regularly-scheduled tournaments may disappear temporarily. --Leaderboards:  Points on Beast and Sit & Crush leaderboards will be unavailable but still tabulating.
There are some processes completely unavailable during the first days of the upgrade process, including player-to-player transfers, new player sign-ups, 7-Day No-Rathole tables, and withdrawals from the cashier page. Deposits were also unavailable, but that was fixed in the past day. https://twitter.com/ACR_POKER/status/1131059679851892739 In addition, player notes from the old client have been erased. It appears there is no way to transfer those to the new client. “We sincerely apologize for any inconvenience this may cause.” Players are encouraged to submit any and all issues via the online feedback form. Since bugs and glitches can occur in any major upgrade and client transfer, Americas Cardroom wants to be aware of everything so they can fix it immediately. https://twitter.com/ACR_POKER/status/1129537191682744320  

Comments

Leave a CommentCancel Reply
Placeholder Image Sign Up
WSOP cash money

Where to Play Cash Games at the WSOP

Hero Image for Strategic States

Strategic Thinking Across America: The 10 Smartest States Ranked

who has the most wsop bracelets?

Who Has the Most WSOP Bracelets?

See All
Jesse-Yaginuma-2025-WSOP-Millionaire-Maker-winner-photo

The WSOP Risks Brand-Suicide If It Fails To Payout The Millionaire Maker Champion And Runner-Up

Jesse Yaginuma Wins Millionaire Maker

Yaginuma Wins Millionaire Maker Title as Final Two Players Accused of Collusion  

Brett Lim after winning Seniors Event

Brett Lim Wins Seniors Championship for Maiden WSOP Victory in Vegas

See All
Legal Us Poker Sites
Browse Our Site
  • Poker Reviews
    • Ignition Review
    • Bovada Review
    • Everygame Review
    • BetOnline Review
    • Juicy Stakes Poker Review
    • Americas Cardroom Review
  • State Laws
    • Texas
    • Florida
    • California
    • Virginia
    • Washington
    • Ohio
  • Georgia
  • Illinois
  • Colorado
  • New York
  • Arizona
  • Massachusetts
  • Wisconsin
  • Contact Us
  • Responsible Gambling
  • About Us
  • Sitemap
  • Privacy Policy
You Are In Safe Hands
Our Recommended Poker Sites Have Been Verified by
18+ BeGambleAware MGA
Follow us:

© 2024 Hyperdrive Promotions UAB | All Rights Reserved. Trust in Your Bets, Gamble Responsibly.
For Visitors 18 Years and Older.

Hyperdrive Promotions UAB
Level 27, Wing On Centre, 111 Connaught Road Central
Sheung Wan, Hong Kong
Tel:+1 (419) 601-6487